New Delhi, June 2026 – The Government of India has introduced an AI‑enabled voice chatbot called ‘Samadhan Didi’ on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), allowing citizens to register complaints by simply speaking in their own language. Developed by the Department of Administrative Reforms and Public Grievances in collaboration with the BHASHINI multilingual AI initiative, the tool aims to make grievance submission more accessible across India’s diverse linguistic landscape.
Launched by Dr Jitendra Singh, Minister of State for Personnel, Public Grievances and Pensions, the chatbot integrates speech recognition with CPGRAMS’ grievance classification models. Citizens can describe their issues in plain language, while the system automatically identifies the relevant ministry or department and submits the complaint for action. Singh described the initiative as a step toward the democratisation of grievance redress, ensuring ease of access to public services.
The chatbot leverages BHASHINI’s language capabilities to support all 22 official languages listed in the Eighth Schedule of the Constitution, with additional regional and indigenous languages such as Bhojpuri, Garo, Khasi, Mizo, and Bodo planned for phased inclusion. Built within secure government infrastructure, the system ensures data protection and privacy while enabling multilingual voice interactions.
India’s grievance framework has expanded significantly in recent years, growing from 200,000 complaints annually in 2014 to more than 2.5 million grievances processed each year, with resolution rates exceeding 95%. The launch of Samadhan Didi reflects broader efforts to strengthen digital public service delivery, complementing initiatives like the NESDA 2025 portal for evaluating government services.
Authorities have encouraged state governments and other stakeholders to adopt similar AI‑powered voice tools, extending accessibility and improving responsiveness across the country’s public service ecosystem.
